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Promotional Terms & Conditions

Promotional Terms & Conditions

WELCOME EMAIL

Welcome offer is redeemable:
To customers who receive a unique offer and promo code from Koko Black
From the date of issue until the expiry provided (7 days after issue) with the unique promo code Online at Kokoblack.com The offer is not redeemable: In store at Koko Black. At Affiliate websites In conjunction with any other offer, unless otherwise stated For cash, to purchase gift cards or against a lay-by or prior purchase. On carts with alcohol products, Build Your Own Praline Boxes or Build Your Own Hampers. To redeem the offer, enter the unique promo code at checkout. The offer is only redeemable once per customer. Due to the high volume of demand Koko Black cannot guarantee the availability of stock during offer period. The offer is subject to our General Terms and Conditions, Delivery, Returns, Loyalty Program and Privacy Policies which are available at Kokoblack.com.au. The offer is not available in conjunction with any other offer, unless otherwise specified. No phone orders will be taken during this period. Click & Collect and Our Store to Your Door services will not be available.

GIFT WITH PURCHASE TERMS AND CONDITIONS

Customers must spend $75 or more in a single transaction to qualify. The gift available with purchase for transactions over $75 are 1 x Speckled Little Eggs | Milk Chocolate, valued at $24.90 each. A selection in the shopping bag is required for each gift with purchase.

Offer is one gift per order only, and is not transferable or refundable in cash, cannot be applied retroactively and cannot be used in conjunction with any other offer.

Offer is valid from 18 March 2025 until 28 March 2025 or while stocks last.

KOKO'S EASTER GIVEAWAY - TERMS AND CONDITIONS

Promoter	Koko Black Australia Pty Ltd (ABN 77 610 100 546) of Level 1, 110 Gaffney Street, Coburg, VIC 3058
Applicable State/Territory	Australia wide.
Entry Procedure	To enter, the following steps must be taken by the entrant during the Promotion Period: · fill in the competition entry form at https://www.kokoblack.com/pages/win; and · agree to the Terms and Conditions.
Promotion Period	The Promotion opens at 10:00am AEDT on 3 March 2025 and closes at 11:59pm AEDT on 21 April 2025. No entries will be accepted after this time.
Entry Restrictions	Entrants must: be 18 years or over; and · reside in an Australian State/Territory.
Maximum Number of Entries	Entrants may enter multiple times.
Draw Details	Date: 22 April 2025
	Time: 10:00am (AEDT)
	Location: Koko Black, Level 1, 110 Gaffney Street, Coburg VIC 3058
	Draw Method: Random Manual Draw
Prize Details	There will be 1 Winner who will win: · x1 Taronga Zoo Sydney Roar and Snore Experience; and · x1 Koko Black Easter Hamper; and · If the Winner resides outside of NSW, x1 Flight Centre Gift Card to the value of $1,000 AUD (only valid for those entrants located outside NSW)
Total Prize Pool	Up to $2,679 (inc. GST) (depending on the winner’s location).
Notification of Winner(s)	Winner(s) will be notified by email on 22 April 2025.
Publication Details	Winner name and location will be published on the Koko Black website at www.kokoblack.com.
Prize Claim Date	22 July 2025
Unclaimed Prize Arrangements	If the Prize is not claimed by the Prize Claim Date or is deemed invalid in accordance with the Conditions of Entry, a further draw shall take place
	Date: 23 July 2025
	Time: 10:00am (AEDT)
	Location: Koko Black, Level 1, 110 Gaffney Street, Coburg VIC 3058
	Notification and Publication Date: 23 July 2025
Additional Terms – Prizes	All vouchers awarded are valid until the voucher expiry date specified on the voucher or by the provider, and are subject to any terms and conditions imposed by the provider. The Promoter is not liable for any voucher that has been lost, stolen, forged, damaged or tampered with in any way once awarded. The Prize must be booked and completed as specified by the Promoter or by the prize provider. The Prize is subject to booking and availability, and is subject to any terms and conditions imposed by the relevant providers. All costs associated with a travel prize which are not expressly stated in the Prize Details to be included, including additional spending money, passport and visa costs, transfer costs, meals, taxes, insurance, luggage costs and all other ancillary costs, are the responsibility of the winner. The winner and any travelling companion(s) are responsible for ensuring they have all necessary travel insurance (if not included in the prize) and documents to travel to the relevant place(s) (including any passports and visas). Any alterations or extensions to confirmed Prize details must be approved in advance by the Promoter (at its sole discretion) and will be at the expense of the winner. The Promoter is not responsible for the cancellation, delay or rescheduling of any part of a travel Prize and any costs incurred by the winner or any travelling companion(s) as a result (including accommodation costs) will be the responsibility of the winner. The winner is responsible for ensuring that they and their travelling companion(s) are fit to travel and have received appropriate immunisations and/or health checks prior to taking the Prize. The Promoter makes no representations about the travel destination. Blackout periods or limited availability may apply to special event periods and public holidays. Bookings are essential. Guests must not be prohibited from the Promoter or prize provider for any reason. Flight Centre Gift Card is subject to the Flight Centre Gift Card Terms of Use - https://help.flightcentre.com.au/s/article/gift-card-terms-of-use-au Gift cards will be valid for three (3) years from their date of issue unless otherwise stated. If complimentary items are not redeemed prior to check out, they will be deemed forfeited. Package inclusions are not transferable to other people or exchangeable for cash. Roar & Snore Experience consists of the following: · Take in the spectacular sight of the iconic Sydney Opera House and Harbour Bridge in the evening as you enjoy canapés and beverages (a variety of beers, wines, soft drinks, juices, tea and coffee) upon arrival to the harbour-side campsite · Get up close to some of Taronga Zoo Sydney's friendliest residents · Dine in style at our delicious dinner and breakfast · Experience an exclusive Taronga night safari led by passionate keepers and guides, with the chance to see some of Taronga's favourite animals · Unwind in our comfortable safari-style tents, falling asleep to the sounds of the Zoo · Join feeding time and close encounter sessions where you will form a special bond with our animals · Enjoy spending the following day exploring the zoo in your own time with complimentary admission included with your booking Roar & Snore Experience is subject to the following additional terms and any other terms or conditions found at https://www.taronga.org.au/sydney-zoo/accommodation/roar-and-snore: · Roar & Snore is an all-weather program – please bring wet-weather gear if required · A valid photo identification matching the name on your Roar and Snore reservation is required to check in for the program · All Roar & Snore bookings are final. Cancellations and date changes are not possible. · Roar & Snore is a non-smoking event · Due to the wide-ranging itinerary and landscape of the Taronga zoo site, all children must be a minimum of 5 years old to attend. You may be requested to provide proof of age if your child does not look to be of age 5 · A variety of beers, wines, soft drinks, juices, tea and coffee at the site and with your meal. No additional alcohol may be brought onto the Zoo premises. Guests must be 18 years or over to be served alcohol and must carry a valid ID · Taronga reserves the right to cancel Roar and Snore programs at any time due to unforeseen circumstances such as natural disasters or insufficient demand.

Terms and Conditions

1. Instructions and information on how to enter form part of these Terms and Conditions. Participation in this Promotion constitutes acceptance of these Terms and Conditions (and Schedule).

2. Any capitalised terms used in these Terms and Conditions have the meaning given in the Schedule, unless stated otherwise.

3. Directors, management, employees and contractors of the Promoter and those of any agencies, retailers and suppliers associated with this Promotion and the immediate family members of these people are ineligible to enter. “Immediate family member” means spouse, parent, natural or adopted child, and sibling (whether natural or adopted by a parent), whether or not they live in the same household as the director, manger, employee, officer or contractor.

4. The Promotion will be conducted during the Promotion Period.

5. Eligibility to enter the Promotion is subject to the Entry Restrictions.

6. To enter the Promotion, entrants must complete the Entry Procedure and comply with all other applicable requirements during the Promotion Period. Entries must be submitted in accordance with the Entry Procedure and will not be accepted in any other form. No responsibility is accepted by the Promoter for late, lost, misdirected, ineligible or illegible/inaudible entries (including lost, stolen, forged, defaced or damaged proof of entry). The Promoter and/or its representatives may conduct security and/or verification checks in their absolute discretion to determine the bona fides of an entrant’s eligibility to enter the Promotion. Ineligible entries will be deemed to be invalid.

7. Where an entry is deemed invalid (at the Promoter’s absolute discretion) prior to the Prize Claim Date, the Promoter may determine a new winner in accordance with the Unclaimed Prize Arrangements.

8. The Promoter’s decisions in connection with the Promotion are final and no correspondence will be entered into.

9. All entries and the content contained in those entries become the property of the Promoter. Once submitted, no changes to or withdrawal of an entry will be permitted. Entries will not be returned by the Promoter.

10. Entries must be received by the Promoter and will be deemed to have been received at the time of receipt by the Promoter. Online, SMS and other electronic entries are deemed to have been received at the time of receipt into the Promotion database and not at the time of transmission by the entrant.

11. Any costs associated with entering this Promotion are the responsibility of the entrant.

12. Nothing in these Terms and Conditions limits, excludes, modifies or purports to lmit, exclude or modify the statutory consumer guarantees or implied warranties as provided under any applicable consumer protection laws.

13. If a Prize is awarded by draw, the prizes draw(s) will be conducted in accordance with the Draw Details. The first valid entry randomly drawn will win a Prize. If a winning entry is invalid, that entry will be disregarded and the prize will be awarded by drawing the next valid entry in accordance with these Terms and Conditions.

14. Winners will be notified in accordance with the Notification of Winners and Publication Details. Winners’ names and State/Territory of residence will be published as specified in the Schedule. The Promoter and the companies and agencies associated with this Promotion may also publish the name and State/Territory of the winners on their website(s).

15. The Prize(s) is/are specified in the Prize Details. The Prize(s) is/are subject to any restrictions specified in the Schedule. The Total Prize Pool is specified in the Schedule.

16. If the Prize winner, or recipient or participant in a challenge or activity in connection with this Promotion is youner than 18 years of age, a parent or legal guardian of that person must be present for the duration of that event, as one of the participants.

17. The entrant acknowledges that there may be inherent risks involved in entering this Promotion or taking or participating in the Prize(s). Any entrant, prize winner and/or participants in a Promotion event may be required to sign an acknowledgement of risk and waiver of liability for participation in the Promotion or a prize event and to expressly acknowledge that entry into this Promotion or participation in a Promotion event or Prize may be inherently dangerous, and that if they choose to participate they will do so at their own risk. In particular, a reasonable level of health and fitness may be required. The Promoter reserves the right to preclude participation of anyone refusing to sign the acknowledgement/waiver or any person who is suffering from asthma, epilepsy, significant back or neck problems, physical or mental disabilities, or is pregnant or in the Promoter’s sole discretion is not able to participate in any of the experiences for their own or anyone’s safety.

18. The Promoter will not be liable for any loss (including but not limited to indirect or consequential loss), damage or personal injury which is suffered or sustained (including without limitation to that caused by any person’s negligence) relating to this Promotion or the awarding or taking of the Prize(s) except for any liability which cannot be excluded by law (in which case liability is limited to the minimum amount allowable by law).

19. The Prizes and/or parts of the Prize(s) is/are not transferable, refundable or exchangeable and cannot be taken as cash (nless the Prize is cash). If a Prize, or an element of a Prize, is unavailable for any reason, the Promoter reserves the right to substitute another prize of equal or greater value for that prize, or element of it, subject to the approval of any relevant authority. The Promoter and its representatives will not be liable for any damage to or delay in transit of prizes. The Prize must be taken as stated and no compensation will be paid if the winner is unable to accept the Prize.

20. The Prize is subject to the terms and conditions of any third party service providers and the Prize Provider and the Promotor will have no liability in relation to any element of the Prize provided by a third party provider.

21. The Promoter accepts no responsibility for any tax implications that may arise from winning of the prizes. Independent financial advice should be sought.

22. The Promoter is not responsible for any problems or technical malfunction of any telephone network or lines, computer on-line systems, communication network, computer equipment, software, technical problems or traffic congestion on the Internet or at any web site, or any combination thereof, including any error, omission, alteration, tampering, deletion, theft destruction, transmission interruption, communications failure or otherwise, any injury or damage to entries or to participants’ or any other person's computer related to or resulting from participation in or downloading any materials in this Promotion. If the Promotion is not capable of being conducted due to circumstances beyond the Promoter’s control, including due to any technical or communications problems, the Promoter reserves the right to amend, suspend or cancel the Promotion subject to approval from any relevant authority.

23. The Promoter reserves the right to disqualify all entries from any entrant who tampers with, or benefits from tampering with, the entry process or the Promotion. Entrants can enter the Promotion up to the Maximum Number of Entries. Entries must be submitted separately and each entry must individually meet the Entry Requirements and be subject to the Entry Restrictions. Automatically- or computer-generated entries will not be accepted.

24. The Promoter may, in its sole discretion, declare any or all entries made by an entrant invalid, and/or prohibit further participation by an entrant in this Promotion or a prize event/activity if the entrant:

(a) disrupts, annoys, abuses, threatens, harasses or attempts to do any of these things to the Promoter, another entrant or potential entrant of, or anyone else associated with, this Promotion; or

(b) engages in conduct in relation to this Promotion which is misleading, deceptive, fraudulent or damaging to the Promoter’s goodwill or reputation.

25. This Promotion, or any aspect of it, may be changed or withdrawn by the Promotor at any time without prior notification. In the event of any dispute, the Promotor will be the sole arbitrator and its decision will be final (subject to any laws that may apply).

26. The Promoter and its agencies and representatives associated with this Promotion will not be liable for any loss (including but not limited to indirect or consequential loss), damage or personal injury which is suffered or sustained (including without limitation to that caused by any person’s negligence) relating to this Promotion or the awarding or taking of the prizes except for any liability which cannot be excluded by law (in which case liability is limited to the minimum amount allowable by law).

27. The Promoter may use any personal information entrants provide in connection with this Promotion for the purpose of the Promotion, and also in advertisements, publications, media statements and other promotional material associated with the Promotion. The Promoter may disclose the information for those purposes to its related bodies corporate and contractors. If entrants do not provide the information requested, they will not be able to enter the Promotion. The Promoter is bound by the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). If entrants have any concerns or queries about the way their personal information is managed by the Promoter, they should contact the Promoter by emailing hello@kokoblack.com. A copy of the Promoter’s privacy policy can be viewed at www.kokoblack.com/pages/privacy-policy. The privacy policy contains information about how entrants can gain access to or seek correction of personal information that the Promoter holds about them. It also contains information about how entrants can make a privacy complaint and how the Promoter will deal with it.

28. By entering the Promotion, the Entrant consents to receipt of information (including via post, phone, email and SMS) regarding the Promotion and other emails or communications which inform the Entrant of the Promoter’s other publications, products, services and events and to promote third party goods and services the Entrant may be interested in. The Promoter may continue to provide the Entrant with this information for an indefinite period unless and until advised otherwise by the Entrant.

29. These Terms and Conditions are governed by, and are to be construed in accordance with, the laws enforceable in Victoria, Australia. Each party submits to the exclusive jurisdiction of the courts exercising jurisdiction in Victoria, Australia and any court hearing appeals from those courts.

30. Any provision in these Terms and Conditions which is invalid or unenforceable in any jurisdiction is to be read down for the purpose of that jurisdiction, if possible, so as to be valid and enforceable, and otherwise must be severed to the extent of the invalidity or unenforceability, without affecting the remaining provisions of these Terms and Conditions or affecting the validity or enforceability of that provision in any other jurisdiction

BEST OF KOKO COMPETITION - TERMS AND CONDITIONS

Promotion Name	Best of Koko Competition 2025
Promoter	Koko Black Australia Pty Ltd (ABN 77 610 100 546) of Level 1, 110 Gaffney Street, Coburg, VIC 3058
Permit Numbers	N/A
Relevant State(s) and/or Territory(ies)	Australia wide.
Entry Procedure	To enter, entrants must, during the Promotion Period: · complete the Best of Koko survey via o The Koko Black website https://www.kokoblack.com/pages/win; or o The QR Code link on in-store reciept; or o The link sent to the valid email address linked to Koko Black member accounts.
Promotion Period	The Promotion opens at 10:00am (AEDT) on 17 February 2025 and closes at 11:59pm (AEDT) on 23 February 2025. No entries will be accepted after this time.
Entry Restrictions	Entrant must: · be a Koko Black Member (entrant can become a Koko Black Member by visiting www.kokoblack.com/account/register) · complete the “Best of Koko” member survey during the Promotion Period be 18 years or over · reside in an Australian State/Territory
Maximum Number of Entries	One per person.
Draw Details	Date: 24 February 2025
	Time: 10:00am
	Location: Koko Black, Level 1, 110 Gaffney Street, Coburg VIC 3058
	Draw Method: Random Computer Selection
Prize Details	Five winners will each receive a $100 Koko Black digital gift card.
Total Prize Pool	Up to $500 (inc. GST)
Prize Restrictions (if any)	Prize subject to the terms and conditions imposed by the Prize providers. For this Promotion, relevant terms and conditions include, but are not limited to: · Koko Gift Card Terms and Conditions (https://www.kokoblack.com/pages/gift-card-terms-and-conditions)
Notification of Winner(s)	Winners will be notified by email on 24 February 2025.
Publication Details	Winners names and locations will be published on the Koko Black website at kokoblack.com.au on Monday24th February.
Prize Claim Date	24 May 2025
Unclaimed Prize Arrangements	If the Prize is not claimed by the Prize Claim Date or is deemed invalid in accordance with the Conditions of Entry, a further draw shall take place
	Date: 26 May 2025
	Time: 10:00am (AEST)
	Location: Koko Black, Level 1, 110 Gaffney Street, Coburg VIC 3058
	Notification and Publication Date: 27 May 2025
Additional Terms – Prizes	All vouchers awarded are valid until the voucher expiry date specified on the voucher or by the provider, and are subject to any terms and conditions imposed by the provider. The Promoter is not liable for any voucher that has been lost, stolen, forged, damaged or tampered with in any way once awarded.